Refund & Return Policy

1. Return Eligibility

We want you to love your purchase. If you are not completely satisfied, you may return your item within 30 days of delivery, provided it meets the following conditions:

• The item is unused, unworn, and in its original condition.
• The item includes all original packaging, tags, accessories, and receipts.
• The item has not been customized, altered, or damaged.
• The item is not marked as final sale or non-returnable.

2. How to Initiate a Return

To request a return, follow these steps:

1. Contact Us – Email our customer service team at support@fashyonlux.com with your order number and reason for return.
2. Receive Approval – Once approved, we will provide you with a return authorization and instructions.
3. Ship the Item – Securely pack the item and ship it back to our return address. The customer is responsible for return shipping costs, except in cases of defective or incorrect items.

3. Refund Processing

• Once we receive and inspect the returned item, we will process the refund within 5-10 business days.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

• We do not offer direct exchanges. If you need a different size or style, please return the item and place a new order.

5. Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.

6. Non-Returnable Items

The following items cannot be returned or refunded:

• Items marked as Final Sale
• Customized or personalized sneakers
• Items that have been worn, damaged, or altered after delivery

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

1. Check your bank statement – Processing times vary by bank.
2. Contact your credit card provider – Some refunds take additional time to reflect.
3. Reach out to us – If the refund is still missing, contact our support team at [your email].

For any further questions, feel free to reach out to our customer service team.